Introduction

FloWave ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our productivity platform at flowaveapp.com (the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you create an account, we collect personal information including your name, email address, and authentication credentials through our third-party authentication provider, Clerk. This information is necessary to provide you with access to the Service and to communicate with you about your account.

Usage Data

We automatically collect information about your interactions with the Service, including:

• Flow session data (duration, completion status, focus ratings, task descriptions, notes)
• Session templates you create
• Goals and progress tracking information
• Achievement and gamification data
• Analytics data about your usage patterns and productivity metrics

Payment Information

Payment processing is handled by Stripe, our third-party payment processor. We do not store your complete credit card information on our servers. Stripe collects and processes your payment information in accordance with their privacy policy. We receive limited information from Stripe, such as the last four digits of your card and subscription status, to manage your account.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns. Specifically:

• Session Cookies: Essential for authentication and maintaining your logged-in state
• Facebook Pixel: We use Facebook Pixel to track conversions, optimize advertising campaigns, and build custom audiences for marketing purposes
• First Promoter: We use First Promoter to track affiliate referrals and manage our affiliate program

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve the FloWave platform, including tracking your flow sessions, calculating analytics, and personalizing your experience
• Account Management: To manage your account, process payments, and communicate with you about your subscription
• AI Features: To generate personalized post-session coaching feedback and insights based on your session data and goals
• Analytics: To understand how users interact with the Service and identify areas for improvement
• Marketing: To send you promotional materials, newsletters, and updates about FloWave (you can opt out at any time)
• Advertising: To deliver targeted advertising through Facebook and other platforms based on your interactions with our Service
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements

Information Sharing and Disclosure

We share your information with third-party service providers who assist us in operating the Service:

We may also disclose your information if required by law, to protect our rights, or in connection with a business transaction such as a merger or acquisition.

Data Retention

We retain your personal information and usage data for as long as your account is active. If you delete your account, we will retain your data for 30 days to allow for account recovery, after which it will be permanently deleted from our systems. Certain information may be retained for longer periods as required by law or for legitimate business purposes (such as fraud prevention or financial record-keeping).

Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, secure authentication protocols, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can access and review your personal information through your account settings
• Correction: You can update or correct your personal information at any time
• Deletion: You can request deletion of your account and associated data by contacting us at [email protected]
• Data Portability: You can request a copy of your data in a machine-readable format
• Opt-Out: You can opt out of marketing communications by clicking the unsubscribe link in our emails or adjusting your notification preferences
• Cookie Control: You can control cookies through your browser settings, though this may affect functionality

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. By using the Service, you consent to the transfer of your information to the United States and other countries where we operate.

Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: